PHIAL STUDIOPrivacy policy
Last updated 8 November 2026
Phial Studio is run by Insar Hafeez, a sole trader based in London, United Kingdom ("we", "us"). You can reach us at hello@phialstudio.com. This policy explains what personal data we hold and why. We are the data controller for your account data.
What we collect
- Account details: your name, company name, email address and a securely hashed version of your password (we can never see your password).
- Your work: the formulas, materials, batches, settings and files you save, so they can sync between your devices.
- Devices: a name for each device you sign in on (for example "Windows computer") and when it was last used, so you can manage them.
- Payments: handled by Stripe. We receive your name, email, billing address, any VAT number you give, your plan and the last four digits of your card, but never your full card details.
Why we use it
- To run your account and sync your data (to perform our contract with you).
- To take payment and keep tax records (legal obligation).
- To send messages about your account, such as password resets and price changes (contract). We don't send marketing without your consent.
Where it is stored
Your data is stored with Cloudflare, Inc., in its database and storage services. On each of your devices it is encrypted with a key that stays on that device. Cloudflare may process data outside the UK; where it does, it uses the safeguards required by UK data protection law. Payments are processed by Stripe (Stripe Payments Europe, Ltd. and Stripe, Inc.) under its own privacy policy, including fraud checks.
Who we share it with
Only the providers above, and only to run the service. We never sell your data, and we never look at your formulas except when you ask us to help with a problem.
How long we keep it
For as long as you have an account. If you close your account we delete your data within 30 days, except billing records, which we keep for six years for tax purposes.
Your rights
You can ask to see, correct, export or delete your personal data, or object to how we use it, by emailing hello@phialstudio.com. If you're unhappy with our answer you can complain to the Information Commissioner's Office (ico.org.uk).
Cookies
The website uses no advertising or tracking cookies. The app stores your data and sign-in on your device so it can open without asking you to sign in again.