Terms of use

Last updated 8 November 2026

Phial Studio is run by Insar Hafeez, a sole trader based in London, United Kingdom ("we", "us"). You can reach us at hello@phialstudio.com.

These terms apply when you use the Phial Studio app and website. By creating an account you agree to them.

The service

Phial Studio is software for writing product formulas and the records that go with them. It runs on your computers and phones and keeps your data in sync through your online account.

Free trial

New accounts get a 14-day free trial of every feature. No payment details are needed for the trial. When it ends you can choose a plan; if you don't, your data stays available to read but you can't make changes until you subscribe.

Plans and payment

Payments are processed securely by Stripe. We never see or store your card details. Prices are shown without VAT; VAT or sales tax is added at checkout where it applies, and your receipt shows it.

• Plans are billed monthly or yearly, in advance, and renew automatically until you cancel.
• You can cancel at any time. Your plan stays active until the end of the period you have paid for.
• We may change prices for future billing periods. We'll tell you by email at least 30 days before a change affects you.

Your account

• Keep your password private. You are responsible for what happens under your account, including staff logins you create.
• Each plan includes a set number of computers and phones, and each login can be in use on one computer and one phone at a time. A login is for one person: staff need their own logins. You can change devices a limited number of times a month from Company & Settings, and a device you replace cannot be used again for 30 days.

Your data

Your formulas and records belong to you. We store them only to provide the service, as explained in our privacy policy. You can export a backup at any time, and ask us to delete your account.

Compliance and safety

Phial Studio checks your formulas against published rules such as IFRA standards and cosmetic regulations, to help you. It does not replace a qualified safety assessor, a cosmetic product safety report, or your own legal responsibilities as the person placing a product on the market. Always check results before you rely on them, and keep the standards in the app up to date.

Acceptable use

Don't misuse the service: no attempts to break its security, overload it, copy the app to resell it, or use it for anything unlawful.

Availability and liability

We work to keep the service running and your data safe, and keep backups, but we can't promise it will never be interrupted. As far as the law allows, our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, or your statutory rights as a consumer.

Ending the service

You can stop using Phial Studio and close your account at any time. We may suspend accounts that break these terms. If we ever close the service, we'll give you at least 60 days' notice so you can export your data.

Law

These terms are governed by the law of England and Wales.