Refund policy

Last updated 8 November 2026

Payments are processed securely by Stripe. We never see or store your card details. Prices are shown without VAT; VAT or sales tax is added at checkout where it applies, and your receipt shows it.

Try before you pay

Every account starts with a 14-day free trial of the whole app, with no card needed, so you can be sure Phial Studio suits you before paying anything.

Refunds

• If you're not happy with your first payment, email hello@phialstudio.com within 14 days of it and we'll refund it in full.
• After that, you can cancel at any time and you won't be charged again. Your plan stays active until the end of the period already paid for. We don't refund part-used months or years, except where the law requires it.
• If you're charged by mistake, for example twice, we'll refund the extra charge.

How to ask for a refund

Email hello@phialstudio.com from the address on your account. You can also cancel at any time yourself, in the app under Company & Settings → Manage billing. Refunds go back to the card or account you paid with, usually within 5–10 working days.

Your statutory rights

This policy doesn't affect your rights under UK consumer law.